Privacy Policy
Effective Date: 10/6/2025
Last Updated: 10/6/2025
Fifth Level Consulting (“we,” “our,” or “us”) values your privacy and is committed to
protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, interact with us, or engage our consulting services.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.
1. Information We Collect
We collect personal and non-personal information to deliver and improve our services, operate our website effectively, and maintain professional relationships.
A. Information You Provide to Us
You may provide personal information when you:
• Submit a contact form, inquiry, or service request
• Subscribe to our newsletters or updates
• Register for consultations, webinars, or events
• Enter into a service agreement or Statement of Work (SOW)
This information may include:
• Name, email address, and phone number
• Company name, title, and professional role
• Billing address and payment details (if applicable)
• Any other information voluntarily shared with us during communications
B. Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address and general location data
• Browser type, device type, and operating system
• Pages visited and time spent on our site
• Referral sources and website navigation patterns
We use cookies and similar tracking technologies to enhance user experience and analyze website performance.
2. How We Use Your Information
We use collected information to:
• Provide, maintain, and improve our consulting services
• Respond to inquiries, requests, or support needs
• Manage contracts, billing, and client relationships
• Conduct internal analytics and research to improve performance
• Comply with legal obligations and regulatory requirements
• Send relevant updates, newsletters, or marketing communications (only if you opt in)
We will not sell, rent, or trade your personal information to third parties.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:
• Contractual necessity
• Legitimate interest
• Legal compliance
• Consent
4. Data Sharing and Disclosure
We may share your information only in the following limited circumstances:
• Service Providers: Trusted third parties that assist with operations (e.g., hosting, analytics, payment processing).
• Legal Obligations: When required to comply with applicable laws, court orders, or government regulations.
• Business Transfers: In the event of a merger, acquisition, or reorganization.
We ensure all third parties handling personal data maintain equivalent privacy and security standards.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, we securely delete or anonymize data that is no longer needed.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no system can guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
• Access to your information
• Correction of inaccurate data
• Deletion (right to be forgotten)
• Restriction or objection to processing
• Data portability
• Withdrawal of consent
To exercise any of these rights, please contact us at info@fifthlevelconsulting.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies may:
• Recognize you when you revisit our website
• Analyze traffic and user behavior
• Personalize content
You can modify your browser settings to refuse cookies or alert you when cookies are being sent.
9. International Data Transfers
As a U.S.-based company, data may be transferred and processed in countries outside your own. We implement safeguards to ensure your personal data remains protected during such transfers.
10. Third-Party Links
Our website may contain links to third-party sites or services. We are not responsible for the content, privacy practices, or security of those third parties.
11. Children’s Privacy
Our website and services are not directed toward children under 16. We do not knowingly collect information from anyone under that age.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Fifth Level Consulting
Email: info@fifthlevelconsulting.com
Website: www.fifthlevelconsulting.com
Mailing Address: PO Box 61267, North Charleston, SC 29419